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VOLTAGEX SUPPORT

Frequently asked questions

Search practical answers about phones, number transfers, routing and troubleshooting.

8 articles

Getting started

Before installing a new phone

Check the device, connection, and account details before setup.

  1. Record the phone model and confirm it is compatible with your service.
  2. Identify a suitable network connection and power source. Check Wi-Fi coverage for cordless handsets.
  3. Ask the VoltageX team for device provisioning and verify an inbound and outbound call.
Numbers & messaging

Move an existing number

Prepare account information before starting a transfer.

  1. Gather a recent carrier bill, the service address, the number list, and the authorized account holder’s name.
  2. Ask VoltageX to check eligibility and arrange the authorization process.
  3. Keep the old service active until the transfer is confirmed complete.
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Numbers & messaging

Plan business messaging

Prepare the information needed to discuss messaging and registration.

  1. Describe what you intend to send and which business numbers will be used.
  2. Document how customers agree to receive messages and how they can stop them.
  3. Ask VoltageX about availability and any registration requirements before sending.
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Numbers & messaging

Investigate a caller ID spam label

Gather evidence when customers report a misleading caller label.

  1. Record your outgoing number, approximate call time, and the exact label reported.
  2. Ask which carrier or caller ID app displayed it, if known.
  3. Share that information with support. Review caller identity and call patterns; a label change is not guaranteed.
Calling & routing

Plan your main number’s call flow

Decide where calls should go during and outside business hours.

  1. Write a short greeting and list your team’s primary destinations.
  2. Decide who should answer first and what happens if nobody answers.
  3. Set after-hours, weekend, and holiday behavior. Test each path from an outside line.
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Troubleshooting

Troubleshoot one-way or choppy audio

Determine whether the problem affects one call, one phone, or the entire office.

  1. Try a different destination and note whether the issue is inbound, outbound, or both.
  2. Check the headset, cable, Wi-Fi signal, and whether other devices are affected.
  3. Contact support with a recent example and approximate time so the team can investigate.
Calling & routing

Prepare before turning on call recording

Think through consent, access, and retention before enabling recording.

  1. Review the rules for the callers and locations involved with your legal adviser.
  2. Document any notice and consent procedures before recording starts.
  3. Limit access to authorized people and set a retention policy appropriate for your business.
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Getting started

Set up VoltageX App (SMS)

Learn how to set up your business extension and enable SMS.

  1. Visit the app page for platform availability.
  2. Ask your administrator which business extension you’ll use.
  3. Install only from verified links published by VoltageX when available.
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