T-Mobile
Use T-Mobile’s report form for a call mislabeled on its network. For business number registration, use First Orion’s Call Transparency.
Report a label to T-Mobile ↗First Orion registration ↗KNOWLEDGE BASE · CALLER REPUTATION
When your business calls show up as spam
Start with the carrier of the person who received the call. The same business number may be labeled on one network and display normally on another.
WHO TO CONTACT
Choose the receiving carrier.
AT&T
AT&T’s call label review link opens Hiya’s support form. Choose the option for incorrect spam labeling.
Request review through Hiya ↗Verizon
Select the option for calls to Verizon numbers that are incorrectly labeled. Verizon shares the report with its analytics provider.
Report a label to Verizon ↗What VoltageX can do
The receiving carrier or its analytics partner controls the label. VoltageX can review your outbound caller ID and petition that provider to remove an incorrect label. The provider decides whether and when to change it.
Ask VoltageX for help ↗What to include
- Your outbound caller ID and the exact label.
- The receiving carrier and a recent call date, time and time zone.
- A screenshot if available. Share call examples privately.
COMMON QUESTIONS
Registration and review
What if I don’t know the receiving carrier?
Ask the recipient which carrier or caller ID app showed the label. If multiple carriers show a label, report it separately to each.
Why was my number flagged?
Analytics providers consider several signals, including call volume and patterns, complaints, and the number’s prior reputation.
Does registration guarantee removal?
Registration gives providers more information about your business. A label review is a separate request, and the result depends on the provider.
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